Better is Absolutely Possible

Better is



People give us their toughest problems.


"I need to increase the capacity for human-centred design among agencies serving older adults."


Tough problems together.

Overlap has worked in many sectors—regionally, nationally and internationally. But, the important story is that our clients are happy with us. Many say, “we don’t know where we end and you begin.” There is a reason for that. We believe in positive change and when we work with you we sign up for, and commit to, your better. We are just as interested in making your results better as you are. 



  • Barrie Public Library
  • Brampton Library
  • Brantford Public Library
  • Bruce County Public Library
  • Federation of Public Libraries
  • Kitchener Public Library
  • London Public Library
  • Mississauga Public Library
  • Ontario Colleges Library Service
  • Ottawa Public Library
  • Pickering Public Library
  • Southern Ontario Library Service
  • Toronto Public Library Foundation
  • Waterloo Public Library


  • Canadian Mental Health Association WWD
  • Catholic Health Sponsors of Ontario
  • The Change Foundation
  • Guelph Community Health Centre
  • House of Friendship
  • KidsAbility
  • KW Counselling Services
  • London Health Sciences
  • Peterborough Regional Health Centre
  • The Scarborough Hospital
  • Southlake Regional Hospital
  • St. Joseph's Health Care London
  • Stonehenge Therapeutic Community
  • TELUS Health
  • Trillium Health Partners
  • Waterloo Wellington LHIN
  • William Osler Health System

Cause & Foundations

  • AIDS-Free World
  • Canadian Red Cross
  • Children's Miracle Network
  • Community Foundations of Canada
  • Heart & Stroke Foundation of Canada
  • Health Foundation for Western & Central New York
  • J.W. McConnell Family Foundation
  • Kitchener and Waterloo Community Foundation
  • Nature Conservancy of Canada
  • Ontario Trillium Foundation
  • SickKids Foundation
  • Toronto Foundation
  • UNICEF Canada
  • UNICEF International
  • World Vision Canada

Social Profit

  • Canada's Public Policy Forum
  • Canadian Business Education Partnership
  • Early Literacy Alliance of Waterloo Region
  • KW Humane Society
  • The FoodBank of Waterloo Region
  • FuseSocial
  • Nutrition for Learning
  • Social Prosperity Wood Buffalo
  • Waterloo Region Crime Prevention Council


  • Balsillie School of International Affairs
  • University of Guelph
  • University of Waterloo
  • Univeristy of Waterloo, Stratford Campus
  • UW Federation of Students
  • Wilfrid Laurier University

Municipal & Government

  • City of Barrie
  • City of Cambridge
  • City of Kitchener
  • City of Toronto
  • City of Waterloo
  • Ministry of Innovation, Science, and Economic Development; Government of Canada
  • Region of Waterloo
  • Waterloo Region Economic Development Corporation (WREDC)

Energy & Hydro

  • Suncor Energy
  • Suncor Energy Foundation
  • Waterloo North Hydro


  • Centre In The Square
  • Royal Ontario Museum


  • BlackBerry
  • Christie Digital
  • FoxNet Solutions
  • RICOH Canada

Getting to better.

Overlap's Getting to Better is our blog for stories, insights, and industry trends surrounding social innovation, capacity building, design thinking, and human-centred design.


“Overlappers place the highest value on a process that is driven by the needs and insights of the end user. This uncompromising focus on the person receiving service fuels the passion that staff and decision makers have for making a difference in the lives of people.”

— Fred Wagner, Executive Director, Canadian Mental Health Association WW


Train like an Overlapper.

The same internal learning and development we do for our people is now open to you.