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Better is absolutely possible.


Overlap helps you invent new ideas and integrate them into your organization for better results.

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Better is absolutely possible.


Overlap helps you invent new ideas and integrate them into your organization for better results.

We aren't typical consultants

Overlap is a rapidly growing company at the intersection of craft, design thinking and digital. We create revolutionary products and services that make things better for people, their organizations and ultimately, the world around them.

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With Overlap you can ...


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With Overlap you can ...


Get Rich Human Insight

Deep qualitative research that surfaces patterns and principles for use in all kinds of applications.

  • Community Engagement
  • Patient Engagement
  • Customer Experience Research
  • Patterns & Behaviours
  • Design Principles

Create Space for Innovation

Safe space, outside of the mothership, for you to think about the future and new ideas together.

  • Innovation Labs
  • Strategic Planning
  • Ideation Labs
  • Design Weeks
  • Prototyping
  • Relentless Iteration

Build New Skills for your Employees

Training in the tools and methods that make change and better possible.

  • Courses and Training
  • Capacity Building
  • Tools and Models

Not just Implement new ideas, Integrate

New ideas need the right conditions to survive. If implementation was easy, everything would change faster.

  • Culture Assessment
  • Action Planning
  • Design Service Standards
  • Organizational Design
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Uncompromising Focus on People


Overlap consistently delivers on our belief that better is possible.

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Uncompromising Focus on People


Overlap consistently delivers on our belief that better is possible.

Overlap’s approach has had a profound effect on our understanding of those we serve and on our organizational culture. Overlap places the highest value on a process that is driven by the needs and insights of the end user. This uncompromising focus on the person receiving service fuels the passion that staff and decision makers have for making a difference in the lives of people. Overlap has helped us develop a bold strategic plan, an approach to the redesign of intensive adult services and alignment of the children’s mental health system—all centered on the needs and wishes of our patients, but more importantly, Overlap has generated the organizational passion and commitment we need to achieve our vision.
— Fred Wagner, Executive Director, Canadian Mental Health Association WWD
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Making Better Together


We get to work with some of the most inspiring and exciting teams and organizations in North America.

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Making Better Together


We get to work with some of the most inspiring and exciting teams and organizations in North America.

Overlap has worked in many sectors—regionally, nationally and internationally. But, the important story is that our clients are happy with us. Many say, “we don’t know where we end and you begin.” There is a reason for that. We believe in positive change and when we work with you we sign up for, and commit to, your better. We are just as interested in making your results better as you are. 

Libraries 

  • Barrie Public Library
  • Brampton Library
  • Brantford Public Library
  • Bruce County Public Library
  • Federation of Public Libraries
  • Kitchener Public Library
  • London Public Library
  • Ontario Colleges Library Service
  • Pickering Public Library
  • Southern Ontario Library Service
  • Toronto Public Library Foundation
  • Waterloo Public Library

Healthcare

  • Canadian Mental Health Association WWD
  • Catholic Health Sponsors of Ontario
  • The Change Foundation
  • Guelph Community Health Centre
  • Health Foundation for Western and Central New York
  • KidsAbility
  • KW Counselling Services
  • London Health Sciences
  • Peterborough Regional Health Centre
  • The Scarborough Hospital
  • Southlake Regional Hospital
  • Stonehenge Therapeutic Community
  • TELUS Health
  • Trillium Health Partners
  • Waterloo Wellington LHIN
  • William Osler Health System

Cause Foundations

  • AIDS-Free World
  • Canadian Red Cross
  • Children's Miracle Network
  • Community Foundations of Canada
  • Heart & Stroke Foundation of Canada
  • J.W. McConnell Family Foundation
  • Kitchener and Waterloo Community Foundation
  • Nature Conservancy of Canada
  • Ontario Trillium Foundation
  • Red Cross Canada
  • SickKids Foundation
  • Toronto Foundation
  • UNICEF Canada
  • UNICEF International
  • World Vision Canada

Social NoNProfit

  • Canada's Public Policy Forum
  • Canadian Business Education Partnership
  • KW Humane Society
  • The FoodBank of Waterloo Region
  • FuseSocial
  • Nutrition for Learning
  • Social Prosperity Wood Buffalo
  • Waterloo Region Crime Prevention Council

Education 

  • Balsillie School of International Affairs
  • University of Waterloo
  • Univeristy of Waterloo, Stratford Campus
  • UW Federation of Students
  • Wilfrid Laurier University

Municipal & Related

  • City of Barrie
  • City of Cambridge
  • City of Kitchener
  • City of Waterloo
  • Downtown Goderich BIA
  • Downtown Kitchener BIA
  • Region of Waterloo
  • UpTown Waterloo BIA
  • Waterloo Region Economic Development Corporation (WREDC)
  • Workforce Planning Board WWD

Energy & Hydro

  • Suncor Energy
  • Suncor Energy Foundation
  • Waterloo North Hydro

Culture

  • Centre In The Square
  • Royal Ontario Museum

Technology 

  • Axonify
  • BlackBerry
  • Christie Digital
  • FoxNet Solutions
  • RICOH Canada
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Ready to Learn More?


Bring your notebook and let's have a coffee.

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Ready to Learn More?


Bring your notebook and let's have a coffee.

If you're interested in learning more about Overlap and our approach to generating new ideas and integrating them back into organizations for better results then let's talk!