Individual Training Course FAQs 

 

How do I register and pay for a course?

Once you choose the workshop session, you will be able to register for that session online through our secure online payment process. Payments may be made by Credit Card. Full payment is due upon registration.

An invoice option is available. Email bd@overlapassociates.com with the course details to begin that process. Invoices require an administrative fee of $50.

When do I need to register by?

Registration for a course is open up to 5 business days prior to the course date, subject to availability.

Are there discounts available?

Non-profit pricing is available for all individual training courses. Email training@overlapassociates.com to find out more.   

Overlap does not offer group discounts for individual training courses at this time. Custom team training is available for teams of 8 or more. Email bd@overlapassociates.com to find out more.  

What happens if I can't attend a course?

If you cannot attend a course email training@overlapassociates.com as soon as you can. Depending on when you withdraw, you may qualify for a full refund. You may also transfer to another date or substitute another participant. Please review our Individual Training Course Policies for more information.

Can I transfer my course to someone else?

If you would like to substitute another participant, please email training@overlapassociate.com as soon as you can. You may substitute another participant provided written notice is received at least 2 business days in advance of the course date. Please review our Individual Training Course Policies for more information.

Where are training courses held?

Unless otherwise noted, courses are held at the Overlap studio in downtown Kitchener, Ontario at 305 King Street West. Custom Team Training courses can be held at a location of your choice. Email bd@overlapassociates.com to find out more.  

Is the training space accessible?

We are committed to making this an accessible and inclusive learning environment. We would be delighted to work with you to address specific needs or concerns, to ensure you have the best experience possible. Email training@overlapassociates.com to discuss further.  

Do you offer custom courses for my organization?

Yes. Custom courses can be arranged for teams of 8 or more. These can be held at the Overlap studio in Kitchener, or at a location of your choice. Email bd@overlapassociates.com to find out more.  

Can I speak to an instructor before registering?

Absolutely. One of our instructors would be happy to speak to you and answer any questions that you may have regarding the training. Please email training@overlapassociates.com.