Human-Centred Design Masterclass for Toronto Public Library

“Solving the problem is more important than being right.”

— Milton Glaser

Connect with Your Facilitator


Patrick Boot

Patrick is our Director, Knowledge Mobilization. With nine years of combined experience in human-centred problem solving and industrial design, Patrick stewards internal and external training and capacity building at Overlap. Patrick’s fascination with understanding human behaviour keeps him focused on meeting and exceeding unmet needs. Patrick’s passions for people and design are infectious which he channels to ignite enthusiasm for human-centred design. Patrick earned a Bachelor of Industrial Design from Carleton University, and has studied at the University of South Australia, the University of Calgary and Sheridan College. Beyond Overlap he plays drums and tinkers at the cottage.You can reach him at

Download Resources

Below are digital versions of the Human-Centred Design Workbook, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale. 

The Human-Centred Design Workbook

The Human-Centred Design Workbook

Empathy Map

Empathy Map

Feedback Grid

Feedback Grid

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about ideation, creativity, human-centred design, or facilitation. 


A Whack on the Side of the Head: How You Can Be More Creative
by Roger von Oech

The Cambridge Handbook of Creativity
by James C. Kaufman and Robert J. Sternberg

Powers of Two: How Relationships Drive Creativity
by Joshua Wolf Shenk

Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
by Ed Catmull and Amy Wallace

inGenius: A Crash Course on Creativity
by Tina Seelig

Change By Design: How Design Thinking Transforms Organizations and Inspires Innovation
by Tim Brown

The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace
by R. Brian Stanfield

Creativity: The Psychology of Discovery and Invention
by Mihaly Csikszentmihalyi

Where Good Ideas Come From: The Natural History of Innovation
by Steven Johnson

Thinkertoys: A Handbook of Creative-Thinking Techniques
by Michael Michalko

The Facilitative Way: Leadership That Makes the Difference
by Priscilla H. Wilson, Kathleen Harnish and Joel Wright

Game Storming: A Playbook for Innovators, Rulebreakers, and Changemakers
by Dave Gray, Sunni Brown and James Macanufo

The Artist's Way: A Spiritual Path to Higher Creativity
by Julia Cameron

Steal Like An Artist: 10 Things Nobody Told You About Being Creative
by Austin Kleon

The Creative Habit: Learn It and Use It For Life
by Twyla Tharp

Made to Stick: Why Some Ideas Survive and Others Die
by Chip Heath and Dan Heath


Oblique Strategies (subtitled Over One Hundred Worthwhile Dilemmas)
by Brian Eno and Peter Schmidt

This one isn't technically a book...but worth mentioning!


Top up your toolkit

Here are some of our favourite supplies that we always have on hand when ideating. We've included most of these in your toolkit, but you can always add more materials to make it your own.

We never leave home without sticky notes.

Linda loves the full-adhesive stickies for special occasions. 

The perfect sticky note ideation companion. 

Overlap tip: Whiteboard markers are fantastic for writing on glass too!


A notebook to capture ideas anywhere, anytime.

Colour is a great way to communicate different ideas.

One of our favourite voting tools.

A handy case to carry your ideation kit around in.


Additional Resources - Helpful tools for conducting interviews - Service design tools with examples of how they’ve been used - John Maeda’s latest Design in Tech report