The things we fear most in organizations — fluctuations, disturbances, imbalances — are the primary sources of creativity.
— Margaret J. Wheatley

Useful References

Learn more about Why You Only Need to Test with 5 Users from Jakob Neilson

Downloadable Resources

Below are digital versions of the Empathy Map and Feedback Grid. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This means that we're happy to have you print and share these digital resources, but please don't sell them as is or remodel them for sale. 


Session Design


Feedback Grid


Empathy Map


I learned three important things in college: to use a library, to memorize quickly and visually, to drop asleep at any given time given a horizontal surface and fifteen minutes. What I could not learn was to think creatively on schedule.
— Agnes de Mille

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own ideation toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.