Train like an Overlapper.

People are our most important asset. In 2018, Overlap is turning training inside out to focus on making ourselves the best trained team in the industry. The Professional Development 2018 offerings strengthen our core competencies: research, communication, making, insight, presentation/facilitation, manifestation, counsel, and collaboration. 

Overlap welcomes everyone. If you have an allergy, disability or special need that requires accommodation, please let us know.


Upcoming Courses


We're currently working on our 2019 course calendar.

If you're interested in next year's course offerings, fill in the form below to receive updates and our full course calendar.

Interested in customizing a workshop or course for your team?

Contact us to learn more about our team training offering.

Phone 226 317 0305 x220 


Our Learning Tracks


The Facilitation Track

Presentation and facilitation together form one of our core competencies at Overlap. We are in the business of helping people have difficult conversations to solve their toughest problems.

We use the ORID reflective framework—objective, reflective, interpretive, decisional—for much of our work, including to achieve closure at the end of a session. We warmly recommend The Art of Focused Conversation (New Society Publishers, 2000/1997) by the Canadian Institute for Cultural Affairs (ICA) and the late R. Brian Stanfield.

Advanced Facilitation

Enhance your skills in the focused conversation method of facilitation, ORID.

Introduction to Facilitation

Learn to use the focused conversation method of facilitation, ORID.

Facilitating a Card Workshop

Learn how to facilitate Card Workshops: Overlap’s favourite technique for surfacing, combining, improving, and prioritizing the best insights a group has to offer itself.


The Communication Track

Communication is one of our core competencies at Overlap. It underpins all of our research: how we gather information, share our findings, and collaborate with each other and our clients.

If there’s only time for one PD activity in 2018, strengthening communication skills would have the broadest impact.

Designing Memorable Presentations

Learn the storytelling, writing, and slide design skills to craft compelling, persuasive presentations. Delivered in two half-day sessions.

Active Listening

Improve your communication skills by intentionally seeking to understand what’s being said to you.

Professional Writing

Strengthen your professional writing.


The Collaboration Track

Collaboration is one of our core competencies at Overlap. No Overlapper is an island.

Overlap values collaboration. We like working together, which is good because we do it a lot. We collaborate within Overlap, with business partners and with clients. We try to do it well and do it visibly. Our success depends on: co-operation, communication, civility, diversity, complementary skill sets, and planning.

Making Change Stick

[Half Day]
Learn how to make changes that your team can stick to by setting—and maintaining—group norms.

Conflict Management

[Full Day]
Learn strategies to manage conflict within teams and on projects.


Learn how to build, extend, and contribute to your professional network.


The Design Track

Making and Insight are two of our core competencies at Overlap. We use design thinking methods and creativity more generally in order to help people to solve their toughest problems.

Overlap values creativity, which is the production of new, useful ideas. Overlappers are fluently creative and we live design thinking every day. It makes us flexible, innovative, resilient and darned useful.

P.S. Creativity doesn’t give us license to be jerks.

Introduction to Human-Centred Design

Tuesday, November 13, 2018
1:00 - 4:30 pm

[Half Day]
Learn the fundamentals of human-centred design, an iterative, collaborative approach to problem-solving (AKA “design thinking”).

Master Class in Human-Centred Design

Tuesday, November 27, 2018
9:00 am - 4:30 pm

[Full Day]
Learn and extend the fundamentals of human-centred design, an iterative, collaborative approach to problem-solving (AKA “design thinking”).

Creativity Workshop

Learn the concepts and practice the skills for the production of new, useful ideas.

Constructive Critique

Build a culture of collegial feedback and positive growth through constructive criticism.

Master Class in Ideation and Design Thinking

[Full Day]
Learn the fundamentals of design thinking, a collaborative human-centred approach to problem-solving, coupled with a crash course in creative thinking.


A “problem jam” is a gathering where individuals actively collaborate to investigate, understand, and work through a real problem. At Overlap, problem jams are action learning:  team-building opportunities to practice collaboration and problem-solving hands-on, together, to make headway on real world problems for our not-for-profit clients.

Problem jams are the best chance for all Overlappers to experience and contribute to design research. The most powerful way to level up on product knowledge is to “ride along” on one or more problem jams.

We're running multiple Problem Jams this year. Each one will strengthen specific skills in areas like:

  • problem definition

  • empathy mapping

  • giving and getting good feedback

  • idea generation

  • iteration and prototyping

Problem Jam

[Half day]
Work together to strengthen and practice skills in idea generation by addressing a real problem for a not-for-profit client.

The Research Track

Research is one of our core competencies at Overlap. Our design research methods include primary and secondary research, using qualitative and quantitative approaches. Most of our work focuses on developing understanding, clarity, and insight.

Ethics in Design Research

A half-day grounding in the ethical practice of human-centred design research.

Design Research Fundamentals

Learn the fundamentals of design research, including gathering answers from real people and transforming them into insights.

Research Clinic: Qualitative Methods

Learn the principles and best practices of qualitative design research, especially how to use open-ended questions and grounded theory to discover themes and patterns in people’s experiences. 

Research Clinic: Quantitative Methods

Learn the principles and best practices of quantitative design research, especially how to use unbiased questions and thoughtful analysis to test hypotheses about people’s experiences.

Vicarious Trauma Training

[Full Day]
Learn strategies to manage the impact of working closely and empathetically with people who have experienced trauma.


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