The things we fear most in organizations — fluctuations, disturbances, imbalances — are the primary sources of creativity.
— Margaret J. Wheatley

Meet Your Instructors

Dr. Linda Carson

“In grad school I learned to cause trouble, which has been more use to me than calculus, French grammar and linear perspective all combined.” Linda Carson has undergraduate degrees in mathematics and in studio art, master’s degrees in fine art and in kinesiology, and a PhD in behavioural and cognitive neuroscience, conducting research in drawing cognition. She is passionate about interdisciplinarity, loves to teach creative thinking, and is seldom seen without her three essential creative tools: her sketchbook, her smartphone, and a cold bottle of Diet Coke. You can reach her at

Ryan Voisin


Ryan is the Manager of Innovation Programs at Overlap. He designs and delivers programming for organizations to increase their capacity for innovation, facilitating conversations between organizations and their key stakeholders to understand and design for diverse perspectives. Through his years of experience working in knowledge integration and strategic foresight and innovation, he continues to develop his expertise in design thinking, strategic design, and futures / long term planning. Ryan holds a Bachelor of Knowledge Integration (BKI) from the University of Waterloo, and a Master of Design (MDes) from OCAD University. You can reach him at

Useful References

Learn more about Why You Only Need to Test with 5 Users from Jakob Neilson

Downloadable Resources

Below are digital versions of the Empathy Map and Feedback Grid. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This means that we're happy to have you print and share these digital resources, but please don't sell them as is or remodel them for sale. 


Session Design


Feedback Grid


Empathy Map


I learned three important things in college: to use a library, to memorize quickly and visually, to drop asleep at any given time given a horizontal surface and fifteen minutes. What I could not learn was to think creatively on schedule.
— Agnes de Mille

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own ideation toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.