You’ll go faster if you slow down long enough to get agreement on exactly what problem you’re solving.
— Kim Goodwin

Meet Brock Hart


Brock Hart has served as Co-Founder and CEO of Overlap Associates since its inception in 2011, and is passionate about the power of human-centered design to make things better. Asking the question, “Why?” is always his starting point. He is a trusted advisor to organizations and leaders across sectors, including healthcare and cause foundations, who are ready to radically change and achieve true transformation. Adept at bringing people together around big ideas, Brock is a visionary thinker and an extraordinary facilitator. You can reach him at

Download Resources

Below are digital versions of the human-centred design tools we use every day. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. This means that we're happy to have you print and share these digital resources, but please don't sell them as is or remodel them for sale. 

Overlap Process Cards

Empathy Map


Feedback Grid


Useful Links

Here are some of our favourite posts from the Overlap blog, Getting to Better. Head to the blog to check out even more articles!

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own ideation toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.