Nicole Francoeur

"Committed to supporting capacity in Human-Centred Design, one conversation at a time."

Nicole Francoeur

Designer, Programs

Through her work with Overlap’s Programs team, Nicole brings her passion and rich experience to support clients and organizations to co-design solutions to complex problems using Human-Centred Design (HCD) tools and processes. Specifically, her focus is on capacity-building and cultivating an HCD mindset for organizations as they lean into this simple yet powerful way of working.

With over 15 years experience as a professor, facilitator, mentor, and coach, Nicole’s approach can be best described as compassionate, empathetic, and deeply committed to understanding and improving the human experience. In her most recent role before joining Overlap, Nicole worked for a decade in the public sector alongside people experiencing homelessness and the broader housing stability system to co-create housing and support options to meet people’s unique needs over the long term. The thread binding Nicole’s entire career is her passion for using a strengths-based approach and commitment to meaningfully involving people most impacted in the design and implementation of services that respond to their needs.

When she's not busy coaching teams through the design process, Nicole loves to travel and learn more about the world around her. She recently returned from a year-long adventure across Europe, Central and South America where she provided in-home pet sitting services and volunteered supporting sustainability and mindfulness initiatives. She loves documentary films and diving into a good memoir.