Develop a point of view. Think about what experiences you have that many others do not. Then, think of what experiences you have that almost everyone else has. Then, mix those two things and try to make someone cry or laugh or feel understood.
— Frank Chimero

Connect with Your Facilitators

Dr. Linda Carson

“In grad school I learned to cause trouble, which has been more use to me than calculus, French grammar and linear perspective all combined.” Linda Carson has undergraduate degrees in mathematics and in studio art, master’s degrees in fine art and in kinesiology, and a PhD in behavioural and cognitive neuroscience, conducting research in drawing cognition. She is passionate about interdisciplinarity, loves to teach creative thinking, and is seldom seen without her three essential creative tools: her sketchbook, her Blackberry and a cold bottle of Diet Coke. You can reach her at

Ryan Voisin

Ryan is the Manager of Innovation Programs at Overlap. He designs and delivers programming for organizations to increase their capacity for innovation, facilitating conversations between organizations and their key stakeholders to understand and design for diverse perspectives. Through his years of experience working in knowledge integration and strategic foresight and innovation, he continues to develop his expertise in design thinking, strategic design, and futures / long term planning. Ryan holds a Bachelor of Knowledge Integration (BKI) from the University of Waterloo, and a Master of Design (MDes) from OCAD University. You can reach him at 

Download Resources

Below are digital versions of the Design Thinking Workbook, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale. 

Design Thinking Workbook

Design Thinking Workbook


EMpathy map


Feedback Grid

Next Steps

Check out our Design Thinking Deck for more tools to help you work through the process and apply it to your own work. 

Our Design Thinking Tools and Skills Master Class is a natural follow up to the Introduction course. Learn more go-to tools, how to use them and when to use them to become a confident Design Thinking practitioner in your work. 


Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own Design Thinking toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.