Is it difficult for your teammates to reach an agreement on something? Are too many opinions and ideas affecting your ability to make decisions?

In this full-day workshop, we’ll learn about human-centred design—what it is, how it works, and what the go-to methods are. We’ll then extend the practice with Overlap’s favourite technique for surfacing, combining, improving, and prioritizing the best insights a group has to offer using a Card Workshop.

The Card Workshop is a wonderful way to ensure all voices in the room are heard. It’s also a great way for people with opposing views to reach consensus.

Upcoming course dates

  • May 3, 2019

  • November 1, 2019

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What you’ll learn

  • How to apply design to complex problems.

  • What the fundamentals of each stage of the design process are, plus additional tools and skills for scoping project work, asking better questions, increasing your creative output, learning more from your prototypes, and communicating your findings.

  • How to facilitate a card workshop.

  • Develop group insights, planning, alignment, and buy-in during activities that include strategic planning and community engagement.

What you’ll do

  • Experience the full design cycle by solving a sample problem in small groups comprised of other course participants.

  • Revisit each stage of the design process to practice with additional tools and learn more about when and how to apply them.

  • Lead a card workshop facilitation.

What you’ll get

  • A human-centred design workbook that describes each stage of the design process. Consider this your reference guide/cheat sheet, complete with helpful background information about the design process and worksheets for you to use during practice.  

  • Overlap’s own human-centred design card deck, featuring helpful prompts for each stage of the design process.

  • A set of Overlap's Process Cards that offer step-by-step instructions for our most used design activities.

  • An infographic that explains the human-centred design process.

  • A set of our most used worksheets: Problem Brief, Empathy Map, Journey Map, Idea Brief, Testing Brief, Challenge Brief, and Feedback Grid.

  • A small collection of our favourite design thinking books to help you deepen your design practice, including Gamestorming, Art of Focused Conversation, The Facilitative Way, and Change by Design, and a curated list for further reading.

  • A custom notebook for you to take notes in (although we do encourage you to mark up your workbook).

  • A custom tote bag for you to take all of your materials home in.

Ready to register?

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Interested in booking this course for your team?

Connect with someone from our Business Development team at to learn more!