Have you ever been in a meeting where you only hear from the same few people? What about a meeting that gets off track?

In this full-day workshop, we’ll begin by learning about human-centred design—what it is, how it works, and what the go-to methods are. Then we’ll switch gears and learn about the focused conversation method of facilitation. The ORID framework structures sessions with progressive levels of questions —starting with Objective questions to establish relevant facts, followed by Reflective questions to explore the emotional impact of the topic, then Interpretive questions to surface connections and insights, and concluding with Decisional questions to settle on concrete next steps. 

Upcoming course dates

  • April 5, 2019

  • October 4, 2019

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What you’ll learn

  • How to apply design to complex problems.

  • What the fundamentals of each stage of the design process are, plus additional tools and skills for scoping project work, asking better questions, increasing your creative output, learning more from your prototypes, and communicating your findings.

  • How to effectively use ORID-style focused conversations to design a meeting or deliver a reflective close to a session.

What you’ll do

  • Experience the full design cycle by solving a sample problem in small groups comprised of other course participants.

  • Revisit each stage of the design process to practice with additional tools and learn more about when and how to apply them.

  • Move a group along the different levels of the ORID framework using the questions you created.

What you’ll get

  • A human-centred design workbook that describes each stage of the design process. Consider this your reference guide/cheat sheet, complete with helpful background information about the design process and worksheets for you to use during practice.  

  • Overlap’s own human-centred design card deck, featuring helpful prompts for each stage of the design process.

  • A set of Overlap's Process Cards that offer step-by-step instructions for our most used design activities.

  • An infographic that explains the human-centred design process.

  • A set of our most used worksheets: Problem Brief, Empathy Map, Journey Map, Idea Brief, Testing Brief, Challenge Brief, and Feedback Grid.

  • A small collection of our favourite design thinking books to help you deepen your design practice, including Gamestorming, Art of Focused Conversation, The Facilitative Way, and Change by Design, and a curated list for further reading.

  • A custom notebook for you to take notes in (although we do encourage you to mark up your workbook).

  • A custom tote bag for you to take all of your materials home in.

Ready to register?

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Interested in booking this course for your team?

Connect with someone from our Business Development team at bd@overlapassociates.com to learn more!