Introduction to
Human-Centred Design

Introduction to Human-Centred Design

Curious about Human-Centred Design? Looking for a new way to solve some of your toughest challenges at work?

This 3-hour workshop introduces key concepts—such as problem definition and prototyping—and go-to methods—such as empathy mapping—with hands-on design exercises. You'll work through each stage of the design cycle—applying human-centred design methods to help solve a sample problem. This course is designed for people who want to pick up the essentials of human-centred design and learn how they can apply design methods to their work to achieve better outcomes. 


What you’ll learn

  • How to apply design to complex problems.

  • A set of skills and tools you can apply at each stage of the design process.

  • How to reflect on and build your design practice.

What you’ll do

  • Define a problem clearly and concretely in a way that supports problem solving.

  • Conduct a structured interview using an empathy map. 

  • Generate new, useful ideas—individually and collaboratively.

  • Design prototypes for testing. 

  • Collect meaningful feedback fast in order to improve your idea.

What you’ll get

  • A human-centred design workbook that describes each stage of the design process. Consider this your reference guide/cheat sheet, complete with helpful background information about the design process and worksheets for you to use during practice.  

  • Overlap’s own human-centred design card deck, featuring helpful prompts for each stage of the design process.

  • A set of Overlap's Process Cards that offer step-by-step instructions for our most used design activities.

  • An infographic that explains the human-centred design process.

  • A set of our most used worksheets: Problem Brief, Empathy Map, and Feedback Grid.

  • A custom notebook for you to take notes in (although we do encourage you to mark up your workbook).

  • A custom tote bag for you to take all of your materials home in.


Interested in booking this course for your team?

Connect with someone from our Business Development team at to learn more!