Train like an Overlapper.

Every day, Overlappers use human-centred design methods to help co-design solutions with our clients. Through useful exercises like facilitation, card workshops, and empathy mapping, we help our clients better understand their problems and achieve better outcomes.

By learning the fundamentals of human-centred design (also known as design thinking), you will develop the capacity to build better products, services, organizations, and systems. Below are a few course options for you to consider.



Master Class in Human-Centred Design Series

Learning about human-centred design is great but putting it into practice can seem overwhelming and scary. We offer three different streams in our Master Class in Human-Centred Design that make becoming a practitioner less scary. In these full-day workshops, we’ll start with an overview of human-centred design. We’ll then learn about the methods used in each stage of the design cycle. Finally, and depending on the stream, we’ll learn how to generate new and useful ideas, manage a meeting using the ORID framework, or lead a card workshop. Below are the three streams:

  1. Master Class in Human-Centred Design + Creative Collaboration

  2. Master Class in Human-Centred Design + Facilitation

  3. Master Class in Human-Centred Design + Group Decision-Making

The Master Class series is great for those who want to learn how to become a human-centred design practitioner.


If you're interested in our 2019 course offerings, fill in the form below to receive updates.

Interested in customizing a workshop or course for your team?

Visit our Group Training page to learn more!


“One of the best workshops I’ve ever attended. Such a good use of time! If you’re looking for a new approach to solving problems, I highly recommend what Overlap is offering.”

- Vice President of Marketing and Communications, YMCAs of Cambridge and Kitchener-Waterloo



Introduction to Human-Centred Design

Looking to learn more about human-centred design? Interested in discovering how to apply design thinking to your toughest problems? This half-day workshop will begin with the basics of human-centred design. From there, you'll apply the information you've learned to a hands-on exercise. This course is for people who want to learn the basics of human-centred design and how to apply it to their work. 

Introduction to Facilitation

Learn how to manage and close meetings in an effective and meaningful way. Using the ORID framework, a method for facilitating focused conversations, you'll help meeting attendees reflect on what they've discussed and learned. This will result in better alignment and understanding. Designed for people who want to increase their competence in presentation and facilitation.

Upcoming course dates:

Facilitating a Card Workshop

Learn how to facilitate Card Workshops. What's a Card Workshop? A Card Workshop is a technique used for planning, aligning teams, and achieving buy-in. Overlap uses Card Workshops during activities such as strategic planning, community engagement, and creative collaboration. Designed for people who want to increase their competence in facilitation and collaboration.

Upcoming course dates:

Upcoming Courses

April 5
Master Class in Human-Centred Design + Facilitation (full day)
9:00 am to 4:30 pm

April 26
Introduction to Facilitation (half day) - SOLD OUT
9:00 am to 12:30 pm

May 3
Master Class in Human-Centred Design + Group Decision-Making (full day)
9:00 am to 4:30 pm

If you have any questions about our individual training, visit our FAQ page to get some answers. If you can’t find what you’re looking for there, email

Course Policies
Visit our Individual Training Course Policies page to learn more about course registration, cancellation, and other things.