Individual Training Course Policies
Changes and Course Cancellations
Courses may be canceled by Overlap Associates up to 10 business days prior to the scheduled start date due to insufficient enrolment or other causes. In the event a session is canceled, participants will be offered a place in a future session of that course or in an equivalent course of the same duration. If no suitable session is available, participants will receive a full refund.
If you cannot attend a course, please email firstname.lastname@example.org.
Participants who provide notice of cancellation at least 10 business days in advance of the course date will receive a full refund. The full cost will be incurred for cancellations made less than 10 business days in advance of the course date, or if participants fail to attend without notice. If the course is purchased within 10 business days of the course date, you may provide notice of cancellation within 24 hours of purchase without penalty. You may transfer to another date for the same course or another course of equal cost, or transfer the course to another individual. See our Transfer Policy for more details.
Overlap’s liability is limited to reimbursement of paid course fees. Fees, dates and speakers are subject to change.
Transferring a Course
If you want to transfer a course, please email email@example.com.
You may transfer to another date for the same course or another course of equal cost provided written notice is received at least 10 business days in advance of the course date. Transfer requests made less than 10 business days in advance of the course date will incur a late-transfer fee equal to 50% of the cost of the course. Transfer requests made less than 2 business days in advance of the course date are not permitted.
You may substitute another participant provided written notice is received at least 2 business days in advance of the course date.
For each course, one transfer or substitution only will be permitted, subject to availability, without penalty.
Courses may be postponed by Overlap at any point before 7:00am the day of the course due to inclement weather. Overlap will reschedule the course date, offer penalty-free transfers to courses of equal value, or offer a full refund to participants. Overlap’s liability is limited to reimbursement of paid tuition fees.
Overlap holds all Intellectual Property rights on any training materials shared with participants unless otherwise noted. Participants cannot claim any ownership in Overlap’s Intellectual Property at any time prior to or after completion of training services.