Our APPROACH TO BETTER PATIENT EXPERIENCES
With Overlap's innovative approach, you will understand the experiences of patients and families allowing you to imagine new ways to deliver services that are patient-centric.
Qualitative research that goes where the patients and their families are. Data is collected through innovative 'on-the-spot' interactions, in-depth patient journeys and workshops.
Strategic planning can be patient-centric and fully explore the possible futures for the population you serve. Traditional approaches do not allow you to break out of conventional plans.
Patient Experience-Based Design
Design with the patient and their family. Services and experiences are best created co-designing with the people that need to use them. Let us show you how.
Do you go to a lot of meetings? Do you wish they were better? Useful? Productive? A lot of the work that supports change happens in meetings—there's a better way.
What Does Patient-Centred Design look like?
You're in good company
We get to work with some of the most inspiring and exciting teams and organizations in North America. We'd love for you to join our growing list of customers and alumni.
Work that connects with what matters
We take our work seriously. We know post-it's and building models can look frivolous or "soft"—and there's nothing further from the truth. Overlap's approach to understanding patient experience, bringing everyone to the table to design solutions and get your hands dirty is the key to unlocking what better looks like. The patients and family members we interact with feel hope after the experience. Staff and leaders feel hope that change is possible. When you treat people like human-beings they respond with passion and enthusiasm. Designing better healthcare should start and end with patients and their experience. Improving the patient experience, designing services with the people that will use them in mind, courageously involving people in the process will make better healthcare.
Of Qualitative design research across Ontario and Canada
Healthcare Engagement in Ontario
"Treat me like a whole person"
Ready to learn more?
Bring your notebook and let's have a coffee. If you're interested in learning more about Overlap and our approach to generating new ideas and integrating them back into organizations for better results then let's talk!