Master Class in Human-Centred Design
"Develop a point of view. Think about what experiences you have that many others do not. Then, think of what experiences you have that almost everyone else has. Then, mix those two things and try to make someone cry or laugh or feel understood."
- Frank Chimero
Connect with Your Facilitator
Dr. Linda Carson
“In grad school I learned to cause trouble, which has been more use to me than calculus, French grammar and linear perspective all combined.” Linda Carson has undergraduate degrees in mathematics and in studio art, master’s degrees in fine art and in kinesiology, and a PhD in behavioural and cognitive neuroscience, conducting research in drawing cognition. She is passionate about interdisciplinarity, loves to teach creative thinking, and is seldom seen without her three essential creative tools: her sketchbook, her smartphone and a cold bottle of Diet Coke. You can reach her at email@example.com.
Below are digital versions of the Human-Centred Design Workbook, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale.
The Human-Centred Design Workbook
At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about ideation, creativity, human-centred design, or facilitation.
A Whack on the Side of the Head: How You Can Be More Creative
by Roger von Oech
The Cambridge Handbook of Creativity
by James C. Kaufman and Robert J. Sternberg
Powers of Two: How Relationships Drive Creativity
by Joshua Wolf Shenk
Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
by Ed Catmull and Amy Wallace
inGenius: A Crash Course on Creativity
by Tina Seelig
Change By Design: How Design Thinking Transforms Organizations and Inspires Innovation
by Tim Brown
The Art of Focused Conversation: 100 Ways to Access Group Wisdom in the Workplace
by R. Brian Stanfield
Creativity: The Psychology of Discovery and Invention
by Mihaly Csikszentmihalyi
Where Good Ideas Come From: The Natural History of Innovation
by Steven Johnson
Thinkertoys: A Handbook of Creative-Thinking Techniques
by Michael Michalko
The Facilitative Way: Leadership That Makes the Difference
by Priscilla H. Wilson, Kathleen Harnish and Joel Wright
Game Storming: A Playbook for Innovators, Rulebreakers, and Changemakers
by Dave Gray, Sunni Brown and James Macanufo
The Artist's Way: A Spiritual Path to Higher Creativity
by Julia Cameron
Steal Like An Artist: 10 Things Nobody Told You About Being Creative
by Austin Kleon
The Creative Habit: Learn It and Use It For Life
by Twyla Tharp
Made to Stick: Why Some Ideas Survive and Others Die
by Chip Heath and Dan Heath
The Design of Everyday Things
by Don Norman
Oblique Strategies (subtitled Over One Hundred Worthwhile Dilemmas)
by Brian Eno and Peter Schmidt
This one isn't technically a book...but worth mentioning!
Top up your toolkit
Here are some of our favourite supplies that we always have on hand when ideating. We've included most of these in your toolkit, but you can always add more materials to make it your own.
We never leave home without sticky notes.
Linda loves the full-adhesive stickies for special occasions.
The perfect sticky note ideation companion.
Overlap tip: Whiteboard markers are fantastic for writing on glass too!
A notebook to capture ideas anywhere, anytime.
Colour is a great way to communicate different ideas.
One of our favourite voting tools.
A handy case to carry your ideation kit around in.
designkit.org - Helpful tools for conducting interviews
servicedesigntools.org - Service design tools with examples of how they’ve been used
designintech.report - John Maeda’s latest Design in Tech report
helsinkidesignlab.org - Helsinki Design Lab was an initiative by Sitra, The Finnish Innovation Fund, to advance strategic design
Ethnography Field Guide - a booklet that participants of the HDL Studios use when venturing into the field to see the reality of a system as it is lived and experienced on the ground