Better is Absolutely Possible



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Course Overview

Get introduced to human-centred design as an approach to solving problems with empathy and creativity. Learn the basics and get familiar with the language and ideas that support best-in-class people-focused problem solving.

  • 1 day course

  • Ideal for 15 – 100 people

  • Teams that want to build new skills and get introduced to human-centred design

  • Delivered by Overlap facilitator


What you learn

The perfect day to get introduced to human-centred design.

  • Crash-course in creativity at work

  • How the human-centred design process works

  • Language of human-centred design

What you get

Helpful tools you can use tomorrow.

  • Activity workbook

  • Human-centred design card deck


Learn from Overlappers

Real designers teaching you the tools we actually use in our work. Learn about some of the people that deliver our courses.


Brock Hart
Co-Founder, CEO

Brock is an award-winning creative director, design strategist and facilitator. He is passionate about the power of human-centered design to make things better for his clients, their customers and stakeholders. His experience includes leading multi-channel national advertising campaigns, system transformation, design strategy, customer research and facilitation of executive and leadership level teams. 


Rachel Hofstetter
Vice President, People & Services

Rachel is a natural coach who inspires people to work collaboratively toward new outcomes, while developing organizational cultures that support continuous learning and innovation. With 20+ years of experience as a senior manager, facilitator, trainer, course developer and account director—Rachel has always valued the importance of empathy and understanding needs as the basis for good decision-making.


Ryan Voisin
Director, Innovation Programs

Ryan blends his background in human-centred design and computer science to coach clients as they engage stakeholders across a variety of organizational initiatives, including IT strategies, healthcare system transformation, leadership development and large change programs. Ryan is an agile coach for Overlap’s clients and monitors Overlap’s internal agile teams.  

It gave us the chance to bond as a team and think in a completely different way.
— Ahead Partnership

Why HCD: Launch for your team

  • Learn new ways to work together

  • Build your team’s skills and enhance their problem solving skills

  • Learn how to be customer-centric and make decisions with the end-user in mind

This course will help you

  • Get an introduction to human-centred design and design thinking

  • Build a common vocabulary for this type of work

  • Understand how the design process works

  • Learn some of the most used tools and methods


We offer our courses throughout the year at our studio for individuals or smaller groups. HCD: Launch is offered this fall at our main studio in Kitchener, Canada.


Looking for group training for your team? Talk to an Overlapper.