Better is Absolutely Possible



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Course Overview

Learn the basics of creativity and human-centred design, as well as tools and methods to enhance your practice. Deep-dive into the common workshops, outputs and tools required to take your design thinking to the next level.

  • 3 day course

  • Ideal for 10 – 50 people*

  • Teams that want to start practicing human-centred design in their organization

  • Delivered by Overlap facilitator


What you learn

The perfect day to get introduced to human-centred design—then go deeper with more tools and methods.

  • Crash-course in creativity at work

  • How the human-centred design process works

  • Language of human-centred design

  • Common tools and methods of human-centred design

  • How to apply tools and scale them from solo to group work

  • How to navigate complex problems and plan your work

What you get

Helpful tools you can use tomorrow.

  • Activity workbook

  • HCD design card deck: a powerful set of tools that help you define, research, ideate, combine ideas, decide, prototype and test your ideas to tackle challenges, big and small

  • HCD process cards: design activity prompts to help you work through the design-thinking cycle

  • HCD Toolkit: a comprehensive set of worksheets to guide you through each stage of the design cycle; includes: empathy and journey maps, feedback grid, and research, idea, and prototyping briefs

  • Reading list

  • Tote


Learn from Overlappers

Real designers teaching you the tools we actually use in our work. Learn about some of the people that deliver our courses.


Brock Hart
Co-Founder, CEO

Brock is an award-winning creative director, design strategist and facilitator. He is passionate about the power of human-centered design to make things better for his clients, their customers and stakeholders. His experience includes leading multi-channel national advertising campaigns, system transformation, design strategy, customer research and facilitation of executive and leadership level teams. 


Rachel Hofstetter
Vice President, People & Services

Rachel is a natural coach who inspires people to work collaboratively toward new outcomes, while developing organizational cultures that support continuous learning and innovation. With 20+ years of experience as a senior manager, facilitator, trainer, course developer and account director—Rachel has always valued the importance of empathy and understanding needs as the basis for good decision-making.


Ryan Voisin
Director, Innovation Programs

Ryan blends his background in human-centred design and computer science to coach clients as they engage stakeholders across a variety of organizational initiatives, including IT strategies, healthcare system transformation, leadership development and large change programs. Ryan is an agile coach for Overlap’s clients and monitors Overlap’s internal agile teams.  

This is the best training I’ve ever taken.
— Heather Kerr, Executive Director, Stonehenge Therapeutic Community

Why HCD: Activated for your team

  • Learn new ways to work together

  • Build your team’s skills and enhance their problem solving skills

  • Learn how to be customer-centric and make decisions with the end-user in mind

  • Build a toolkit of repeatable methods and tools that support your practice and workflow

  • Get hands-on experience in the course

This course will help you

  • Get an introduction to human-centred design and design thinking

  • Build a common vocabulary for this type of work

  • Understand how the design process works

  • Learn some of the most used tools and methods

  • Feel confident trying human-centred design on your next project

  • Work with with your colleagues in a customer-centric way


We offer our courses throughout the year at our studio for individuals or smaller groups. HCD: Activated is offered this fall at our main studio in Kitchener, Canada.


Looking for group training for your team? Talk to an Overlapper.