Group Training Course Policies
A non-refundable deposit of 50% of the total estimate is due upon receipt of the estimate to secure the training date. The remainder is due 10 business in advance of the course date.
The full cost will be incurred for cancellations made less than 15 business days in advance of the course date. Cancellations made at least 15 business days in advance of the course date will receive a 50% refund.
Changes to Team Training Course Dates
Team training courses can be rescheduled to another date provided written notice is received at least 15 business days in advance of the course date, subject to availability. Rescheduling requests made less than 15 business days in advance of the course date are not permitted.
Changes to Team Training Participants
The number of participants included in the estimate can increase or decrease by 20% for courses of up to 100 participants or 20 participants for courses over 100 participants up to 10 business days before the course date. The full cost of the estimate will be incurred if any reduction in the number of participants is made less than 10 business days prior to the course date. Requests to increase the number of participants made less than 10 business days prior to the course date will be reviewed at the discretion of the Overlap Training team.
Communication to Team Training Participants
Overlap requires a list of participant names, titles and emails at least 10 business days before the course date. Email communications will be sent to all participants in advance of the course date with information on how to prepare and what to expect. After the course, emails may be sent at the discretion of the Overlap Training team to all participants.
Overlap holds all Intellectual Property rights in any training materials shared with participants unless otherwise noted. Participants cannot claim any ownership of Overlap’s Intellectual Property at any time prior to or after completion of training services.
If you have questions about any of the policies, please email firstname.lastname@example.org.