Connect with Rachel Hofstetter
Rachel Hofstetter is our VP of People + Systems. She’s a natural coach who inspires people to work collaboratively toward new outcomes, while developing organizational cultures that support continuous learning and innovation. With 20+ years experience as a senior manager, facilitator, trainer, course developer and account director—Rachel has always valued the importance of empathy and understanding needs as the basis for good decision-making. Rachel honed her training and course development expertise at Bell Canada, and has held a variety of senior management positions leading large teams in the private sector.
Below are digital versions of the Journey Map, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale.
At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.
Oblique Strategies (subtitled Over One Hundred Worthwhile Dilemmas)
by Brian Eno and Peter Schmidt
This one isn't technically a book...but worth mentioning!
Create your own Design Thinking toolkit
Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit.
We never leave home without sticky notes.
We love the full-adhesive stickies for special occasions.
The perfect sticky note ideation companion.
Overlap tip: whiteboard markers are fantastic for writing on glass too!
A notebook to capture ideas anywhere, anytime.
Colour is a great way to communicate different ideas.
A handy case to carry your ideation kit around in.