Ideas are cheap. Always be passionate about ideas and communicating those ideas and discoveries to others in the things you make.
— Charles Eames

Connect with Rachel Hofstetter

Rachel Hofstetter

Rachel Hofstetter is our VP of People + Systems. She’s a natural coach who inspires people to work collaboratively toward new outcomes, while developing organizational cultures that support continuous learning and innovation. With 20+ years experience as a senior manager, facilitator, trainer, course developer and account director—Rachel has always valued the importance of empathy and understanding needs as the basis for good decision-making. Rachel honed her training and course development expertise at Bell Canada, and has held a variety of senior management positions leading large teams in the private sector.


Download Resources

Below are digital versions of the Journey Map, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale. 

Journey Map

EmpathyMap_2.png

EMpathy map

FeedbackGrid.png

Feedback Grid


Next Steps

 

Check out our Design Thinking Deck for more tools to help you work through the process and apply it to your own work. 

 
 

Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own Design Thinking toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.