Solving the problem is more important than being right.
Connect with Dr. Linda Carson
“In grad school I learned to cause trouble, which has been more use to me than calculus, French grammar and linear perspective all combined.” Linda Carson has undergraduate degrees in mathematics and in studio art, master’s degrees in fine art and in kinesiology, and a PhD in behavioural and cognitive neuroscience, conducting research in drawing cognition. She is passionate about interdisciplinarity, loves to teach creative thinking, and is seldom seen without her three essential creative tools: her sketchbook, her Blackberry and a cold bottle of Diet Coke. You can reach her at linda@overlapassociates.com.
Download Resources
Below are digital versions of the Design Thinking Workbook, Empathy Map, and Feedback Grid that were provided during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale.
Design Thinking Workbook

EMpathy map

Feedback Grid
Next Steps
Check out our Design Thinking Deck for more tools to help you work through the process and apply it to your own work.
Our Design Thinking Tools and Skills Master Class is a natural follow up to the Introduction course. Learn more go-to tools, how to use them and when to use them to become a confident Design Thinking practitioner in your work.
Reading List
At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.
Oblique Strategies (subtitled Over One Hundred Worthwhile Dilemmas)
by Brian Eno and Peter Schmidt
This one isn't technically a book...but worth mentioning!
Create your own Design Thinking toolkit
Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit.
We never leave home without sticky notes.
Linda loves the full-adhesive stickies for special occasions.
The perfect sticky note ideation companion.
Overlap tip: whiteboard markers are fantastic for writing on glass too!
A notebook to capture ideas anywhere, anytime.
Colour is a great way to communicate different ideas.
A handy case to carry your ideation kit around in.