A leader’s job is to engineer the types of conversations that produce epiphanies.
— Susan Scott

Connect with Rachel Hofstetter

Rachel Hofstetter

Rachel Hofstetter is our VP of People + Systems. She’s a natural coach who inspires people to work collaboratively toward new outcomes, while developing organizational cultures that support continuous learning and innovation. With 20+ years experience as a senior manager, facilitator, trainer, course developer and account director—Rachel has always valued the importance of empathy and understanding needs as the basis for good decision-making. Rachel honed her training and course development expertise at Bell Canada, and has held a variety of senior management positions leading large teams in the private sector.

Resources And Links

Below are digital versions of the worksheets we used during the session. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. That means that we're happy to have you share and print these digital resources, but please don't sell them as is or remodel them for sale. 

We also discussed Anthony Tjan's Three-Minute Rule during the session. Find out more in this article from the Harvard Business Review

Feedback Grid

Session Design Worksheet

Empathy Map

Next Steps


Check out our Design Thinking Deck for more tools to help you work through the process and apply it to your own work. 


Reading List

At Overlap, we love reading and learning new things. Here are a few of our favourite picks if you're interested in learning more about Ideation, Creativity, Design Thinking or Facilitation.

Create your own Design Thinking toolkit

Here are some of our favourite supplies that we always have on hand when ideating. Put them all together and you can create your very own Ideation Toolkit. 

Better is absolutely possible.