How to Get & Use Actionable Feedback

How to Get & Use Actionable Feedback

99.00

Learn how to collect and act on feedback to ensure that your solutions will actually work.

This Tactical Learning workshop will give you what you need to run a feedback workshop using simple tools and facilitation techniques. Learn about what to test, how to run sessions for small or large groups, best practices, and what to do with the feedback you gather. 

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How to Get & Use Actionable Feedback is part of our Tactical Learning series of hands-on experiential workshops.

Overlap helps make things matter. Using our unique approach to learning, you gain practical tools and techniques that you can use immediately when you get back to work. Bring your lunch and learn something new.


How to Get & Use Actionable Feedback

Learn how to collect and act on feedback to ensure that your solutions will actually work.

Testing ideas and solutions early and often with the people who will use them leads to better work. Most people aren't used to sharing their work before it's Done, and this means that a lot of time, effort, and resources might have been invested into something that doesn't work as well as it could, or is completely the wrong fit. Inviting your clients or end-users to give feedback on your work allows you to coarse-correct, restart, or confirm your assumptions. This can save your organisation money, time, and heartbreak, and ensures that you're producing solutions that actually work. 

This Tactical Learning workshop will give you what you need to run a feedback workshop using simple tools and facilitation techniques. Learn about what to test, how to run sessions for small or large groups, best practices, and what to do with the feedback you gather. 

Learning Outcomes

By the end of the Tactical Learning workshop you will know how to:

  • Evaluate the state of a new or existing service, product or interaction
  • Present your ideas in ways that allow others to give feedback
  • Structure a constructive and open conversation with your end-users to gather useful feedback
  • Make sense of and act on the feedback you've gathered
  • Effectively use stakeholder and colleague time
  • Facilitate a group discussion using the tools

Who

Anyone who's trying to solve problems for others and cares that they actually work—particularly if you work in healthcare, business, or public good organisations. 

What

A hands-on practical learning experience with tools and worksheets, as well as facilitation notes and guides for individual and group work. You will work with fellow participants to learn together using practical tools and techniques that you can bring back to work the very same day.

Why

  • Learn from the leading design thinking company in Canada
  • Experience Overlap's unique approach to practical learning
  • Experiment with tools and techniques in a safe space
  • Collaborate in experiential learning with diverse participants and expand your network
  • Understand how these tools are applied to real problems across Canada
  • Grow your professional network

How

Learn about and apply new tools and methods by collaborating in teams with the guidance of an Overlap facilitator.


The complete list of Tactical Learning workshops includes:

  • Navigating Complex Problems
  • Defining a Problem—How to Start
  • Engagement—Run Better Community Meetings
  • Engagement—Ask Better Questions
  • Designing Alignment—Vision & Goal Setting
  • How to Get and Use Actionable Feedback
  • What is Design Thinking?

Great take-home stuff that I have been using since!...Activities really helped to use the tools, see how they work, and learn to apply them to my every day work.
— Jennifer B., Master Class—Design Thinking Introduction participant
 

Contact

Beth Borody

If you have questions about this workshop, please contact Beth Borody. 

Email: beth@overlapassociates.com
Phone: 226 317 0305 x 275