Engagement—Ask Better Questions

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Engagement—Ask Better Questions

99.00

Learn about the needs of your clients, patients, end-users or community by asking great questions.

This Tactical Learning workshop will give you the tools to ask questions that uncover new insights by reducing the effects of bias, priming, and assumption. Your ability to understand the subtle (or not so subtle) nuances of an experience will help you improve your service or business offering immediately. 

Quantity:
Register for Nov. 24th, 2017 11:00AM - 1:00PM

Ask Better Questions is part of our Tactical Learning series of hands-on experiential workshops.

Overlap helps make things matter. Using our unique approach to learning, you gain practical tools and techniques that you can use immediately when you get back to work. Bring your lunch and learn something new.


Engagement—Ask Better Questions

Learn about the needs of your clients, patients, end-users or community by asking great questions.

Powerful design is rooted in the real needs, experiences and behaviours of the people experiencing a problem. Whether you're designing a chair, a movie theatre, a business, or a hospital, understanding the realities of the people you're trying to serve is crucial for designing solutions that they will actually use and benefit from. However, learning about their needs isn't a simple task—you must ask the right questions in an open and exploratory way, and then listen respectfully and non-judgementally. 

This Tactical Learning workshop will give you the tools to ask questions that uncover new insights by reducing the effects of bias, priming, and assumption. Your ability to understand the subtle (or not so subtle) nuances of an experience will help you improve your service or business offering immediately. 

Learning Outcomes

By the end of the Tactical Learning workshop you will know how to:

  • Acknowledge and reduce your own and others' biases and assumptions
  • Ask questions that honour and uncover the nuances of your clients' or end-users' experiences
  • Engage with the people you serve in a way that makes them feel heard, and provides you with new information that can positively influence your business or service
  • Focus your work by putting the people you serve at the centre of your efforts
  • Effectively use stakeholder and colleague time
  • Use visual techniques to promote better understanding and create clarity
  • Facilitate a group discussion using the tools

Who

Anyone involved in the offering of products or services. Strongly recommended for those working to improve patient experience, stakeholder engagement, or customer satisfaction. 

What

A hands-on practical learning experience with tools and worksheets, as well as facilitation notes and guides for individual and group work. You will work with fellow participants to learn together using practical tools and techniques that you can bring back to work the very same day.

Why

  • Learn from the leading design thinking company in Canada
  • Experience Overlap's unique approach to practical learning
  • Experiment with tools and techniques in a safe space
  • Collaborate in experiential learning with diverse participants and expand your network
  • Understand how these tools are applied to real problems across Canada
  • Grow your professional network

How

Learn about and apply new tools and methods by collaborating in teams with the guidance of an Overlap facilitator.


The complete list of Tactical Learning workshops includes:

  • Navigating Complex Problems
  • Defining a Problem—How to Start
  • Engagement—Run Better Community Meetings
  • Engagement—Ask Better Questions
  • Designing Alignment—Vision & Goal Setting
  • How to Get and Use Actionable Feedback
  • What is Design Thinking?

Overlap’s process and training from start to finish are all about meeting the needs of people in a real and tangible way. If all that we achieved was to shift our practice to actually delivering person-centered care, we could single-handedly change the healthcare sector.
— Brooke Young, System Coordinator, Canadian Mental Health Association Waterloo Wellington Dufferin

 

Contact

Evaleen Hellinga

If you have questions about this workshop, please contact Evaleen Hellinga.

Email: evaleen@overlapassociates.com
Phone: 226 317 0305 x 275