Have you ever been in a meeting where you only hear from the same few people? What about a meeting that gets off track? In this full-day workshop, we’ll begin by learning about human-centred design—what it is, how it works, and what the go-to methods are. Then we’ll switch gears and learn about the focused conversation method of facilitation. The ORID framework structures sessions with progressive levels of questions —starting with Objective questions to establish relevant facts, followed by Reflective questions to explore the emotional impact of the topic, then Interpretive questions to surface connections and insights, and concluding with Decisional questions to settle on concrete next steps.