Learn to use Design Thinking tools and skills by applying them to real life problems. Practice approaching problems in your organization, both big and small, with a human-centred framework.

Design Thinking offers a complementary approach to existing methods of problem solving. This approach puts needs of those people experiencing a problem at the core of the process, so that we can design solutions that address actual needs and problems.

Learning Outcomes

By the end of the Master Class workshop you will feel confident to:

  • Identify and prioritize organizational problems of various scopes

  • Identify symptoms, factors, and assumptions of various organizational problems

  • Use Empathy Maps to understand the needs and experiences of those affected by an organizational problem

  • Use Journey Maps to understand the needs and experiences of those affected by an organizational problem

  • Generate ideas and possible solutions for tackling problems of various scopes

  • Develop and execute a plan for addressing a major problem that exists in your organization

  • Share plans and methods for solving problems rooted in Design Thinking with your colleagues and stakeholders